FAQS

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Promotional Products

Complete a customer quote and we will be in touch with a quote. Once you are happy with the details, you will be asked to confirm your order in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.

If you would like to request a sample, email us and we will advise you of the product and delivery charges. See Terms and Conditions for more information. Samples are either undecorated or printed with a random design.

2-3 weeks APPROXIMATELY from receipt of a written or online order, signed artwork approval and receipt of deposit. However, if your order is for a specific event please let us know your deadline at the time of order confirmation. Acceptance of order is subject to sighting of artwork and stock availability at the time of ordering.

Freight is charged in addition to your Honeycomb Agency quote, as it depends on volume, weight and destination. We make best efforts to ship your promotional goods to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on the Order Confirmation.

If artwork is not supplied in correct format, artwork charges are billed at $80 GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.

If you would like to know more about how a product can be branded or are unsure about the colours and positions in your branding, please contact the team at Honeycomb Agency on 1300 134 471. Be sure you have your artwork handy so we can give you some quality branding advice.

Yes. We can source other products for you. Just email us at info@honeycombagency.com.au to let us know what you are looking for.

We make every effort to ensure the products on our site are in-stock and ready for decoration. Occasionally, due to circumstances beyond our control, stock of a certain product may be depleted. When this occurs, we will contact you with a revised due date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

To stay connected with Honeycomb Agency and hear about our latest offers, check out our ‘Specials’ page and you can also Like us on our Facebook page.

Yes. However, cancellation fees may apply. The fees will vary depending on what stage the order has progressed to upon notice of cancellation. Full payment will be required if the products have already been decorated.

Brand Activations

Yes, for all of our onsite activations, Honeycomb provides our professional onsite decorators who will oversee the entire process to ensure it runs smoothly. The amount of staff at each event depends on the package you have booked.

To submit their personalised gift request, event attendees are to fill out a bespoke landing page; scan a QR code which will take them directly to the landing page on their mobile device or they can use one of the iPads that we provide. Our landing pages can be tailored with your logo and any questions you would like to add. Generally our clients add 1-3 questions to screen their visitors.

For all our brand activations, we need a counter that is at least 50 cm in depth and 100 cm in length. For laser engraving, it also needs to be open in the back so we can place the exhaust box and cords from the machine underneath the desk. A second table is preferable as a collection point for visitors to return and pick up their giveaway.

Not much really. Simply the event details, your logo, any questions you want for your landing page. You will also need to decide what giveaway item you would like us to decorate. This will depend on which brand activation you choose.

This can vary depending on the type of item being personalised, however we work to a minute per item.

The most popular material we use and recommend for onsite laser engraving events is powder-coated metal products. E.g. metal drink bottles and torches.

The most popular material we use and recommend for onsite embossing events are leather or faux leather products. E.g. journals, wallets and luggage tags.

Yes, we use a range of different suppliers to find the perfect item for your event.

We can travel around Australia for these events. Please note travel is not included in the packages. We are based in Sydney, Australia.

In a standard 8 hour event we can laser engrave up to 600 items in a day.

Corporate Store Solutions

An online corporate store or ‘swag store’ is an e-commerce platform that allows businesses to sell or distribute branded merchandise and promotional items to their employees, customers, or stakeholders.

An online corporate store can streamline the process of distributing branded merchandise and promotional items, allowing businesses to manage inventory, track orders, and control branding more easily. It can also provide a convenient way for employees or customers to order and receive branded merchandise.

Yes, Honeycomb Agency can create merchandise with your branding or logo.

In a standard 8 hour event we can laser engrave up to 600 items in a day.

Honeycomb Agency can set up an online corporate store for you as we specialise in corporate merchandise or promotional items. We provide a platform where we build and manage your store, as well as support for inventory management, order fulfilment, and customer service.

Yes, with your corporate store we offer access controls and user permissions, allowing businesses to restrict access to certain users or groups. For example, you may want to create a corporate store strictly for your employees.

Yes, many online corporate store owners offer discounts or promotions to incentivise orders or to reward loyal customers or employees.

Corporate Packs

Corporate gifting is the act of presenting thoughtful and branded gift packs to employees, clients, and partners, as a token of appreciation, to promote brand awareness, or to strengthen business relationships.

We offer a wide range of gift packs that can be customised to suit your specific needs. Our selection includes premium branded items, personalised gifts, tech gadgets, gourmet food and beverage sets, wellness packages, and much more.

Yes! We understand the importance of a good first impression. An onboarding pack is impactful because it helps new employees understand and navigate the company’s culture, values, and procedures. It provides them with all the necessary information and resources they need to start off their employment on the right foot. We have a variety of ideas of what to include in an onboarding pack so you can improve the onboarding process.

Absolutely! We believe in the power of branding, and our gift packs can be fully customised with your company’s logo, colours, and tagline. This helps reinforce your brand identity and create a lasting impression.

Definitely! Personalised messages or notes can be included in each gift pack to add a personal touch and express your gratitude or appreciation. Simply provide us with the content, and we will take care of the rest.

To place an order, simply contact us at 1300 134 471 or email info@honeycombagency.com.au and our team of experts will review your request and provide a tailored solution along with pricing information.

Yes, we specialise in handling bulk orders. Whether you need gift packs for a small team or a large corporation, we have the capacity to fulfil your requirements efficiently and within the desired timeframe.

The minimum order quantity may vary depending on the specific products and customisation requirements. Please contact our Honeycomb sales team with your specific needs, and we will be happy to provide you with the necessary information.

Yes, we offer convenient delivery services. Just provide us with the delivery addresses, and we will ensure that the gift packs are safely delivered to each recipient, saving you time and hassle.

The possibilities are endless. We are here to create exactly what you are looking for. Here are some pack ideas to get you started: